Woolley & Co, Solicitors was founded in 1996 by solicitor Andrew Woolley. Andrew had spent many years in private practice but had also undertaken an MBA and his entrepreneurial spirit drove him to set up a different kind of law firm.
“When I set up Woolley & Co my aim was to set up a different kind of law firm, avoiding expensive town centre locations, stripping away layers of secretarial and junior staff between client and their lawyer and using the latest technology to provide the best possible service to clients. I set standards for the service our lawyers deliver and embodied this in our Client Charter. The thousands of clients we have helped over the years tell us we’ve achieved our objective and provide very positive feedback of which we are very proud.”
Andrew Woolley, founder and senior partner of Woolley & Co, Solicitors.
For more than 20 years the firm has advised clients throughout the UK and in many countries overseas. Over 20,000 have trusted us to advise on divorce and other matrimonial and family law issues.
Woolley & Co, Solicitors has a team of family lawyers each based in their own local office around the country. We also have a small office administration team based in Warwick. All our lawyers are fully trained divorce and family law specialists and each has many years’ experience in their field. Collectively they have over 500 years’ experience in family law.
Legal 500, where Woolley & Co is recognised as a Leading Firm, comments as follows:
“Niche family firm Woolley & Co, Solicitors delivers an ‘excellent’ service level and specialises in divorce and matrimonial matters for British expats, high-value financial settlements involving pensions, business interests, and properties, both domestic and overseas, annulment matters and disputed divorce and nullity cases, as well as, on the children law side, implacable hostility mandates and other complex instructions.”
Whilst it was nice to be recognised within the profession our main measure of success is the feedback we receive from clients.
Our approach to family law
It’s our job to understand the law and make sure it is applied to achieve the objectives that you have, whether that’s the legal ending of a relationship, liaising between parents for the care of their children, coming to an agreement about money or something else.
We advise on the divorce laws of England and Wales which also apply to British expats living overseas. Our lawyers regularly write articles about divorce and family law matters and are invited to discuss issues with local radio stations and write columns for local newspapers.
A flexible, friendly approach
Going to solicitors for help can be daunting. When you approach Woolley & Co, Solicitors you will find that we are very friendly and take a flexible approach to the way we deliver our services. Appointments can often be by telephone or Skype rather than face to face.
You have the option of appointing us to handle your whole case, help out with just parts of the case or provide advice on an ad-hoc basis, just as and when you need it. When it comes to fees, we offer a fixed price for the work we do, whenever possible.
The firm is a member of the Law Society of England and Wales and is regulated by the Solicitors Regulation Authority and all our lawyers are members of Resolution and follow the code of conduct, committed to a constructive and non-confrontational approach in family law matters.
Call 0800 321 3832 and speak to one of our family law specialists today.
Client charter
Like all lawyers, we understand the law. Unlike all lawyers we make certain that we understand you and your needs.
We are governed by the same complex rules administered by the Solicitors Regulation Authority (which can be found at www.sra.org.uk) but we try to work in a way which is different to the majority of firms.
We look to work with clients to provide a service which is both professional and personal and which keeps clients informed at every stage.
Even before we fully start work on your behalf we think it is important you understand the way we work and how much we charge for our work.
Fees
In many instances we agree a fixed price for the work that we do. If this is not possible we charge on an hourly rate.
Fixed price work is payable as soon as work starts. If we are doing work at an hourly rate we will normally request a payment on account before work starts.
All invoices for work at an hourly rate are sent monthly and are due for payment within 14 days.
We ask that you pay to us fees that we have to pay out on your behalf (Court fees, barrister’s costs and so on) promptly as they become payable, often just before they are used.
Getting payment in on time is very important to us as a small firm; so much so, that we will cease work on a case if the payment requested is not received on time.
Our Commitment To You
During a normal working week we aim to:
- Reply to all communications within 48 hours
- Be pro-active, approachable and responsive
- Answer your phone call to the firm personally whenever possible. When not, we provide voicemail which your lawyer has direct access to including when they are out of the office
Dealing With Your Case
As soon as your payment has been processed you will be contacted by one of our family lawyers. They will be personally responsible for any work on your case. Our senior partner, Andrew Woolley, is ultimately responsible for all work done.
If your lawyer is not available at any time you will have the opportunity to leave a message and they will contact you in accordance with our commitment above.
Your lawyer will notify you of any prolonged absences from the office (e.g. holiday or training) and make arrangements for your case to be handled by a colleague if necessary.
Identity Checks
By law we are required to apply procedures to guard against money laundering. We will therefore need to confirm your identity, which we are normally able to do using an electronic ID checker. There are occasions where we may need to have items to prove your ID (such as a passport and utility bill) and will have to make detailed enquiries of you if you send to us any cash or money from an account that is not obviously normally operated by you (and especially if you ask us to send money other than to your own account).
Problems
We pride ourselves on good communication and relations with you. If, however, you feel dissatisfied with any aspect of our service raise the issue with the person dealing with your case. You will find that they approach your concerns with speed and respect. If we have not given a service that meets your expectation, then we genuinely want to know.
In the unlikely event that we still cannot satisfy your concerns, we have a formal complaints procedure designed to address your concerns swiftly.
Woolley & Co, Solicitors
Silverstone House
Kineton Road
Gaydon
Warwick
CV35 0EP
“When I set up Woolley & Co my aim was to set up a different kind of law firm, avoiding expensive town centre locations, stripping away layers of secretarial and junior staff between client and their lawyer and using the latest technology to provide the best possible service to clients. I set standards for the service our lawyers deliver and embodied this in our Client Charter. The thousands of clients we have helped over the years tell us we’ve achieved our objective and provide very positive feedback of which we are very proud.”
Woolley & Co, Solicitors has a team of family lawyers each based in their own local office around the country. We also have a small office administration team based in Warwick. All our lawyers are fully trained divorce and family law specialists and each has many years’ experience in their field. Collectively they have over 500 years’ experience in family law.
